Privacy

Your account. Your email address, the name you gave us, and your sign-in details. Passwords are stored by our authentication provider in hashed form; we cannot read them.

Your requests. Everything you write when you ask for help, our replies, and any photos you attach. Photos are stored privately and are only reachable through a short-lived link.

Email you send us. If you reply to one of our emails, the text of that reply is added to your request.

Payment. If you are on a paid plan, Stripe handles the payment and stores the card details. We keep only a reference to your subscription — never your card number.

We do not use advertising trackers, and we do not build a profile of you for anything other than answering your requests.

We run this service on other companies’ systems. These are all of them, and what each one is for:

• Supabase — the database that holds your account and your requests, our sign-in system, and the private storage for photos you send.
• Vercel — runs this website.
• Resend — sends our emails to you and receives your replies.
• Stripe — handles payment for paid plans.
• OpenAI — powers the automated assistant that reads your request and drafts replies.

Our team is based in the United States and all of our workers are U.S. citizens. We do not claim that every copy of your data stays inside the country, because the companies above run systems in more than one place and we will not tell you something we cannot prove.

When you send a request, an automated assistant reads it, checks it for anything urgent or dangerous, and usually writes the first reply. This is deliberate and it is not hidden: every message it writes carries a line saying it was sent by our automated assistant.

If your message mentions something urgent — a scam, a compromised account, a device that is smoking or overheating — the assistant stops, does not try to troubleshoot, and alerts a person.

After two automated replies you can tap “Escalate to Sr. Engineer” on your request. It is free and it never uses up one of your monthly requests. Automatic replies stop on that request until a person has looked.

We keep your account and your request history until you ask us to delete them, so that you do not have to explain an old problem again. There is no automatic deletion.

If you are on a paid plan and do not ask us for help for a full year, we stop billing you automatically. Your account and history stay, so you can come back whenever you want.

Email login@realitnow.com and tell us what you want. There is no form and no fee. We will confirm when it is done.

We do this by hand today rather than through a button on the website, so please allow a few days.

We will never call you unexpectedly, and we will never ask you for your password, a verification code, your bank details, or your full Social Security number by email. If a message claiming to be from us asks for any of those, it is not from us — forward it to login@realitnow.com.