Terms of service

We help you with computer, phone, and internet problems. You describe the problem, we work out the next step, and we stay with it until it is sorted or we tell you honestly that we cannot fix it.

We are a support service, not a repair shop. We do not come to your home, and we cannot replace hardware.

An automated assistant reads your request and usually writes the first reply. Every one of its messages says so. People review anything urgent or unusual, and you can ask for a person at any time — it is free and it never uses up one of your requests.

Replies are not instant, on purpose. We would rather give you a considered answer than a fast one.

Paid plans are billed monthly. You can cancel any time and there is no notice period — you keep your plan until the end of the month you have already paid for, and you are not billed again.

If you go 365 days without asking us for help, we cancel your subscription ourselves so you stop being billed for something you are not using. We do not wait for you to notice. Your account and history stay, and you can start again whenever you like.

If something has gone wrong with a charge, email login@realitnow.com and we will sort it out.

Tell us the truth about what happened — especially if you clicked something you wish you had not. We are not going to tell you off, and knowing changes what we advise.

Do not ask us to do anything illegal, and do not use the service to harm someone else.

Use the account yourself. It is for you and your household, not for resale.

We will never call you unexpectedly, and we will never ask for your password, a verification code, your bank details, or your full Social Security number by email. If someone claiming to be us asks for any of those, it is not us.

We cannot promise a fix for every problem. Some faults are hardware, some need a manufacturer, and some are simply beyond what anyone can do remotely. When that happens we will say so plainly and point you at whoever can help.

We cannot promise the service is available every minute of every day, and we cannot be responsible for a problem that already existed on your device before you contacted us.

If we change these terms in a way that affects what you pay or what you get, we will email you before it takes effect — not bury it in a page you have to check.